NTL on target for 100K broadband punters

Swell, just swell

By Tim Richardson • Get more from this author

Posted in Telecoms, 10th May 2001 12:05 GMT

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NTL is signing up new 1,500 new broadband customers a week and maintains it is well on target to have 100,000 cable modem customers by the end of the year, according to figures published today.

Releasing its pre-announced Q1 results, the outfit said that it currently had 26,800 broadband cable modem customers with a monthly churn of just 1.5 per cent.

However, it will have to accelerate the take-up of its broadband service if it is to meet its target for the year.

The outfit also admitted that its service was not up to scratch and that improving customer service across the board, especially in London, was a top priority.

It claims to have made improvements in installation time, network faults and performance of its call centres.

Publishing its Q1 results, which it pre-announced two days ago (increased losses and turnover), the cableco also said it had sold $1 billion in bonds to help finance its operation for the next three years. ®

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