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AOL UK stung by BBC investigation

Punters not happy with free trial

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AOL UK has launched an urgent investigation after receiving complaints from people unable to cancel their free trial to the Internet service.

Their problem was featured on a BBC Radio programme earlier today and drew 30 emails from listeners who all claim to have experienced similar problems.

One listener complained that it took him 14 months to cancel his subscription and he only managed to succeed after contacting his credit card company.

Said Matt Peacock of AOL UK: "We are genuinely concerned if there is that number of people who say they have a problem."

Another claimed that AOL's client software blocked his use of other ISPs even when he had uninstalled the software - a claim vigorously denied by AOL UK.

Although this issue is the subject of legal action in the US, AOL UK has consistently denied that similar problems have occurred in the UK. ®

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