Feeds

Cisco beefs up VoIP portfolio

Speech recognition

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Cisco is to add unified messaging and speech recognition technology to its voice over IP (VoIP) products, in a bid to tempt more firms to ditch their old phone systems.

The new software products, most of which will be available this quarter, include Cisco Personal Assistant, Cisco Unity 2.46 unified messaging, Cisco IP Integrated Contact Distribution (IP-ICD), the Cisco IP Phone Productivity Services (PPS) applications suite and the Cisco CallManager 3.1 call processing system.

On the hardware side, Cisco will, later this year introduce the Catalyst 4224 Voice Gateway Switch platform; which is designed to firms to deploy data, voice, and video over the same pipe to branch offices.

This kit supports improvements to Cisco's Internet Operating System software, Survivable Remote Site Telephony, which supplies some protection against a WAN connection failure.

Networking firms have been talking up the market for Internet-based phones and related equipment for years.
Only now are there signs that the technology is beginning to achieve acceptance.

Analyst firm Synergy Research predicts the market for VoIP products will more than double this year to reach $548 million up from revenues of $192.8 million last year.

Cisco is focusing on the VoIP market for growth at a time when sales of networking kit are flat in other areas, and it reckons it will steal a march on its rivals with the new products. ®

External links:
Innovative Cisco IP Telephony Solutions Increase Enterprise Productivity

Related stories:
Cisco boss slashes salary to $1
Cisco calls halt on Borg-like acquisition spree
Cisco boss apologises for slashing jobs
Where have all the Cisco customers gone?

3 Big data security analytics techniques

More from The Register

next story
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Kingston DataTraveler MicroDuo: Turn your phone into a 72GB beast
USB-usiness in the front, micro-USB party in the back
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
BOFH: Oh DO tell us what you think. *CLICK*
$%%&amp Oh dear, we've been cut *CLICK* Well hello *CLICK* You're breaking up...
AMD's 'Seattle' 64-bit ARM server chips now sampling, set to launch in late 2014
But they won't appear in SeaMicro Fabric Compute Systems anytime soon
Amazon reveals its Google-killing 'R3' server instances
A mega-memory instance that never forgets
Cisco reps flog Whiptail's Invicta arrays against EMC and Pure
Storage reseller report reveals who's selling what
prev story

Whitepapers

SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.