Feeds

Compaq accused of bullying customers over warranties

Two more class-action lawsuits

  • alert
  • submit to reddit

High performance access to file storage

No sooner has it got rid of one class-action lawsuit than Compaq gets hit with another two. This time they involve allegations of warranty bullying tactics.

The suits, filed in state court in Beaumont, Texas, by the law offices of Wayne Reaud, concern the PC maker's iPaq Pocket PC handhelds and iPac and Presario computers.

They allege Compaq "systematically defrauds consumers through their express warranty procedures and knowingly denies consumers implied warranty rights," according to a statement from Wayne Reaud today.

The first case, Pope v. Compaq, accuses Compaq of making customers sign release forms when computers are replaced or customers receive a refund through its one-year express warranty.

These forms make the customer promise to keep all information secret, including any faults with the machine - or they risk losing the computer and getting stung with a lawsuit from Compaq.

The suit wants to force Compaq to scrap the signed releases idea.

Wayne Reaud is part of Orgain, Bell & Tucker, the same lawyers that forced Toshiba to shell out more than $2 billion in a settlement over faulty floppy disk drives in 1999. The law firm claims it has heard from many "dissatisfied customers who are fed up with Compaq's tactics".

The statement cites one customer who had to wait six months to get a product they could use, but was told they would receive it only if they signed the form agreeing not to discuss the situation.

"Compaq is not standing behind their products and is attempting to bully its customers into keeping their mouths shut about the problems they are having," said Patrick Woodson, a representative of the plaintiffs.

The second case, Albanese vs. Compaq, alleges Compaq misleads customers about their rights, and violates federal law by excluding all implied warranty rights. In the US companies can limit, but not exclude, implied warranty rights for products.

The lawyers want to get customers their full four-year implied warranty rights back.

"These cases are about forcing Compaq to stop short-changing customers who are getting stuck with defective products," said Woodson. "These are deceptive practices, they are wrong and they need to stop."

Last month a US District Judge dismissed a lawsuit brought by Reaud against Compaq, which alleged the vendor had for years knowingly sold machines with dodgy floppy disk drives. ®

Related Link

Wayne Reaud statement

Related Stories

Compaq dodges dodgy floppy drive lawsuit
Compaq hit with floppy drive lawsuit
Data-loss lawsuit costs Toshiba $1bn

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.