Feeds

Vodafone faces profit warning

Admits 12 per cent of its customers don't exist

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Vodafone is facing the prospect of another set of profit warnings after it admitted 12 per cent of its customers are "inactive" and haven't used their phones for three months. It also said that those still using their phones are spending less. Worldwide, eight million of its 83 million customers are "ghost" users.

The blame of this fall has been put on cheap pre-pay phones, which may explain the company's decision to double the price of its pre-pay handsets last month after One2One did the same. The other UK operators followed soon after.

The company also urged BT Cellnet, One2One and Orange to follow its lead and come clean about their true customer figures and those that had left for cheaper deals [Add-in. Orange has quite rightly been on to us to explain that it has always posted the number of "active" users. We are bad and wrong to suggest otherwise]. According to previous figures, Vodafone leads the UK with 12.3 million customers, then comes BT Cellnet with 11.2 million, Orange with 11 million and One2One with nine million.

Talking of Orange, ex-head of the company Hans Snook had a go at the government yesterday, saying that it had stifled competition and limited the services they can offer because it thinks it understands businesses better than they do.

It's all go in the mobile business at the moment. ®

Related Story

Mobile industry turns back on pre-pay market

Providing a secure and efficient Helpdesk

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.