Ex-NorthPoint users start petition to boycott AT&T

'Shortsighted' telco in the firing line

  • alert
  • submit to reddit

High performance access to file storage

A bunch of former NorthPoint customers have started a petition following the company's abrupt shutdown of its DSL network.

The petition is not actually aimed at NorthPoint but at AT&T, which last week bought most of the DSL carrier's assets, excluding its customer base. Days later NorthPoint announced it would close its network, disconnecting more than 100,000 users in the US.

Some customers or ISPs received days' or even hours' notice of the shutdown - while others claim the first they knew about it was when they were chucked off the high-speed Internet service.

The signatories accuse the telco giant of "shortsightedness", warning they will boycott the company if it fails to reach an agreement to give them time to switch to other DSL carriers.

"While AT&T may be making the best business decision in not acquiring the NorthPoint customer base, the abruptness of service termination and lack of concern by AT&T for NorthPoint customers is inexcusable," states the document.

"At the least, AT&T could have included, in the arrangement, interim funding so that NorthPoint customers would have a longer window to migrate to a different service provider."

The petition, copied to public officials including FCC and Senate members, adds that many former NorthPoint customers are also users of AT&T's other services, such as its long distance or cable businesses.

"I can assure you that a good portion of those customers are currently terminating their other services with AT&T, will never return to the company and will encourage friends, family and colleagues to steer clear of the company," it states.

An AT&T representative today told The Register that the former NorthPoint customers were not AT&T's responsibility. He said that NorthPoint's financial situation had been known for months, adding that the ISPs should have acted sooner to transfer DSL customers to other carriers.

The California Public Utilities Commission will today hold a hearing over requests from ISPs for a temporary order to stop the shutdown of NorthPoint's network.

The AT&T protest petition has so far attracted around 600 signatures. Former NorthPoint DSL subscribers can sign up here. ®

Related Link

California Public Utilities Commission statement

Related Stories

NorthPoint moves to shut of DSL service 'immediately'
Give us all your money - or we shoot 100k DSL customers
Flashcom trades DSL customers like chattels

High performance access to file storage

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story


Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.