Feeds

NorthPoint moves to shut off DSL service ‘immediately’

Customer service, we've heard of it...

  • alert
  • submit to reddit

Maximizing your infrastructure through virtualization

NorthPoint has moved to shut down its DSL network, disconnecting up to 100,000 customers.

In a statement issued late yesterday, the company warned customers to expect "network outages and termination of DSL services immediately".

The bankrupt company had been in last minute talks with a group of ISPs that were trying and keep the DSL service running for at least one more month.

The ISPs offered $2.4 million to keep the network going following AT&T's buyout of NorthPoint - AT&T took the carrier's network and equipment, but not its customer base.

But on Tuesday evening talks broke down after NorthPoint asked for more cash. This left the 100,000 former NorthPoint DSL users in limbo, with their ISPs scrambling to try and switch them to different carriers - not knowing how long they had before the network would go down.

NorthPoint yesterday claimed it had been "forced to shut down its DSL network after efforts to secure funding for continued, interim operations failed."

Telocity, the ISP that led the talks with NorthPoint, said it received an email this morning informing it that the network was coming down. The company reckons it will take around three weeks to switch customers to other carriers. ®

Related Stories

Give us all your money - or we shook 100k DSL customers
US DSL indie market 'near total collapse'

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.