Feeds

NorthPoint moves to shut off DSL service ‘immediately’

Customer service, we've heard of it...

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

NorthPoint has moved to shut down its DSL network, disconnecting up to 100,000 customers.

In a statement issued late yesterday, the company warned customers to expect "network outages and termination of DSL services immediately".

The bankrupt company had been in last minute talks with a group of ISPs that were trying and keep the DSL service running for at least one more month.

The ISPs offered $2.4 million to keep the network going following AT&T's buyout of NorthPoint - AT&T took the carrier's network and equipment, but not its customer base.

But on Tuesday evening talks broke down after NorthPoint asked for more cash. This left the 100,000 former NorthPoint DSL users in limbo, with their ISPs scrambling to try and switch them to different carriers - not knowing how long they had before the network would go down.

NorthPoint yesterday claimed it had been "forced to shut down its DSL network after efforts to secure funding for continued, interim operations failed."

Telocity, the ISP that led the talks with NorthPoint, said it received an email this morning informing it that the network was coming down. The company reckons it will take around three weeks to switch customers to other carriers. ®

Related Stories

Give us all your money - or we shook 100k DSL customers
US DSL indie market 'near total collapse'

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.