Feeds

NorthPoint moves to shut off DSL service ‘immediately’

Customer service, we've heard of it...

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

NorthPoint has moved to shut down its DSL network, disconnecting up to 100,000 customers.

In a statement issued late yesterday, the company warned customers to expect "network outages and termination of DSL services immediately".

The bankrupt company had been in last minute talks with a group of ISPs that were trying and keep the DSL service running for at least one more month.

The ISPs offered $2.4 million to keep the network going following AT&T's buyout of NorthPoint - AT&T took the carrier's network and equipment, but not its customer base.

But on Tuesday evening talks broke down after NorthPoint asked for more cash. This left the 100,000 former NorthPoint DSL users in limbo, with their ISPs scrambling to try and switch them to different carriers - not knowing how long they had before the network would go down.

NorthPoint yesterday claimed it had been "forced to shut down its DSL network after efforts to secure funding for continued, interim operations failed."

Telocity, the ISP that led the talks with NorthPoint, said it received an email this morning informing it that the network was coming down. The company reckons it will take around three weeks to switch customers to other carriers. ®

Related Stories

Give us all your money - or we shook 100k DSL customers
US DSL indie market 'near total collapse'

Secure remote control for conventional and virtual desktops

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.