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Royal Bank of Scotland Net banking service down

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The Royal Bank of Scotland has shut down one of its Internet banking services in order to allow technicians to resolve unspecified technical problems.

Customers trying to log onto Royal Bank's latest Internet banking operation (which it calls Digital Banking) receive the following terse message: "The Digital Banking service is currently unavailable. Please be assured that we are doing all we can to restore the service as soon as possible but do not expect normal service to be resumed until next week."

Subscribers of the service are been advised to use the bank's telephone banking services instead.

A Royal Bank of Scotland spokesman confirmed that the service was down due to "technical difficulties", but wasn't able to tell us what these were.

He added that staff were working flat out to resolve the problem as quickly as possible.

Royal Bank has two banking services which can be accessed over the Internet, these are called Digital Banking and a PC banking service called Royline Direct, which works through a different Web site. Digital Banking, which is the only service affected by the problem, adds support for Apple Mac and Netscape users not available with the earlier service.

As yet, no time has been given for the restoration of Royal Bank's Digital Banking service. ®

External links

Royal Bank of Scotland

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