Feeds

Half UK dotcoms fail OFT test

Could do better

  • alert
  • submit to reddit

Gartner critical capabilities for enterprise endpoint backup

Half of all UK Web sites could be in breach of new consumer laws, according to a survey by the Office of Fair Trade (OFT).

It conducted a sweep of 637 UK sites selling goods and services and found that more than half failed to give easily accessible information concerning refund or exchange policies.

While most of the sites examined did provide basic business contact details and details of costs, many fell short in providing information on both refund and exchange policies, and how they would handle customers' personal details.

Under Distance Selling Regulations which came into force last October, e-tailers must provide clear information before placing orders.

The new regulation also offers a cooling-off period, during which an order can be cancelled for any reason and a full refund received. And punters are also entitled to a full refund if goods/services are not provided by an agreed date.

John Vickers, DG of the OFT, said: "The results of the Internet sweep conducted by the OFT and the
trading standard service are of concern.

"Failure to tell consumers about their right to cancel and to a full refund is a breach of the new Distance Selling Regulations and something which must be put right.

"It is in the interests of consumers and good businesses to make ways of buying from home as robust as possible," he said. ®

The essential guide to IT transformation

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.