Feeds

BT loses £700,000 contract for a second time

Thanks to The Mirror

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Updated BT has incredibly lost a second £700,000 contract for telephone services in under a week. Last Thursday, the Press Association revealed that the Great Satan of Broadband had lost a contract with the Samaritans because 20 per cent of callers were getting engaged tones.

No, seriously. People calling the Samaritans were getting engaged tones. This wasn't an ideal situation, so the helpline charity turned to BT rival Cable & Wireless, who not only offered a far superior deal but also halved the cost of running the system to £350,000 a year.

It this wasn't bad enough, The Mirror revealed in an "exclusive" yesterday that BT had lost another £700,000 contract. This one was with the Samaritans - apparently, 20 per cent of callers were getting engaged tones, so it has turned to Cable & Wireless... Hang on, haven't we heard this before?

Yes, folks, in the remarkable world of newspapers it would appear that as long as a story hasn't actually been printed then it can still be an exclusive five days later. Which also begs the question: if Internet news publications can be disregarded, why are newspapers dedicating more and more space to cover Internet topics?

Reminds us of when The Daily Mail decided it could print our story almost untouched without a mention of where it came from. Mind you, that all turned out to be a misunderstanding.

We may have let The Mirror get away with it if it had used the correct tabloid headline: "BT keeps Samaritan callers hanging on the telephone".

Update

It has also come to our notice that fellow national newspaper The Indepedent also ran the story the same day as PA. So the Mirror's "exclusive" is even more tenuous. Tut tut. ®

3 Big data security analytics techniques

More from The Register

next story
Forget the beach 'n' boardwalk, check out the Santa Cruz STEVE JOBS FOUNTAIN
Reg reader snaps shot of touching tribute to Apple icon
Oz bank in comedy Heartbleed blog FAIL
Bank: 'We are now safely patched.' Customers: 'You were using OpenSSL?'
Happy 40th Playmobil: Reg looks back at small, rude world of our favourite tiny toys
Little men straddle LOHAN, attend tiny G20 Summit... ah, sweet memories...
Spanish village called 'Kill the Jews' mulls rebranding exercise
Not exactly attractive to the Israeli tourist demographic
Lego is the TOOL OF SATAN, thunders Polish priest
New minifigs like Monster Fighters are turning kids to the dark side
Dark SITH LORD 'Darth Vader' joins battle to rule, er, Ukraine
Only I can 'make an empire out of a republic' intones presidential candidate
Chinese company counters pollution by importing fresh air
Citizens line up for bags of that sweet, sweet mountain air
Google asks April Fools: Want a job? Be our 'Pokemon Master'
Mountain View is prankin' like it's 1999...
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.