Demon in cloak and dagger upgrade

U-turn gets heads scratching

Demon Internet appears to be in a bit of a tizz.

Earlier this week we learned its paying customers were going to be on the wrong end of a network upgrade that could disrupt their online communications.

At the time a Demon spokeswoman claimed it sent out the statement to all its customers so they were aware of it. Fine - nothing controversial in that. In fact, a model approach to keeping customers informed and up-to-date.

However, a number of hacked off Demon punters have contacted El Reg to say they'd heard nothing from the not-so-saintly ISP - yet they've all experienced significant disturbance and downtime over the last week or so.

So today, we asked Demon to clarify exactly how many punters weren't told.

The answer is most of them. A spokeswoman for the ISP now claims the notice didn't go to all customers - only to the small number of people Demon believed would be affected by the network upgrade.

If that's true, why tell us that all customers had been notified? After all, it's only an upgrade for pity's sake...or is it? Has Demon something to hide? ®

Related Story

Demon upgrade hits users

Sponsored: Network DDoS protection