Feeds

Alcatel says ‘non’ to users

Needs to work on its customer service

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

ADSL modem manufacturers, Alcatel, has apologised for refusing to talk to users about its products.

Earlier today a reader told El Reg that Alcatel wouldn't speak to him about their ADSL products.

They insisted he speak to his ISP instead since it was responsible for supporting the wee devices.

Our reader said he'd tried that but failed to get the info he wanted.

So then Alcatel pointed him to their Web site.

And then they hung up.

El Reg was horrified to hear this and called up Alcatel's offices in the UK posing as a punter. We were fobbed off too - although thankfully, they didn't hang up on us.

A spokeswoman for Alcatel apologised but said it really was down to individual ISPs to provide support for these things.

However, she said a new pan-European call centre is set to open in a couple of months to handle enquiries from the public. Which is nice. ®

The Essential Guide to IT Transformation

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.