Feeds

AOL France fined for misleading advertising

Sacre bleu!

  • alert
  • submit to reddit

The essential guide to IT transformation

AOL France has been found guilty of misleading advertising over its flat-rate Internet access service.

A court upheld a complaint by the consumer group UCF, acting on behalf of two Net users, which claimed that AOL France's decision to impose restrictions on the service was contrary to the ISP's ads.

AOL France was forced to impose 30 minute timeouts when its offer for flat rate unmetered access attracted too many users.

UCF claimed this was a breach of contract.

AOL France claimed the timers were only a temporary measure until it could increase capacity.

The ISP has been ordered to pay damages of FF250,000 (£24,000) and print an apology in four national newspapers.

The court also ruled that the ISP should be fined FF50,000 (£4,800) a day for every day the restrictions remain imposed.

AOL France has reacted angrily to the ruling made earlier this week and will appeal.

In a statement AOL France said that it "strongly disagrees with the ruling" and that the issue is "largely moot since we are lifting the session timers that are at the centre of the case".

The statement continued: "AOL has always acted in the best interest of its members, and our flat-rate offer has been a great success in delivering the Internet to a broad new segment of consumers who did not come online before because of the high price of metered Internet access.

"We implemented session timers as a fair, equitable and temporary measure that helped us maximise the number of members who could get online while we accelerated expansion of our network in response to high demand for our service.

"We invested FF 600 million (£57 million) adding nearly 60,000 new modems and doubling our member service team. As a result, we are able to discontinue the session timers, effective Wednesday," it said.

Coincidentally (and it had nothing to do with this court case) it was always AOL France's intention to discontinue the session timers this week. Ho hum. ®

5 things you didn’t know about cloud backup

More from The Register

next story
Microsoft exits climate denier lobby group
ALEC will have to do without Redmond, it seems
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
BYOD's dark side: Data protection
An endpoint data protection solution that adds value to the user and the organization so it can protect itself from data loss as well as leverage corporate data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?