Feeds

BTIgnite president hits back at ADSL knockers

Not so bad after all

  • alert
  • submit to reddit

Top three mobile application threats

The president of BT Ignite has moved to calm fears about the sluggish roll-out of ADSL in Britain and reassure ISPs that the telco is doing everything it can to speed up and improve the broadband installation process.

In an interview with The Register Steve Andrews explained how BT Ignite has made great strides over the last six months to increase the supply of ADSL installations to all ISPs - not just BTOpenworld.

He refuted all allegations that BTIgnite (which provides wholesale ADSL access and also installs the technology) and BTOpenworld (BT's broadband ISP division) were somehow in cahoots dividing up the ADSL market between themselves.

Last week a senior executive at Freeserve called the roll-out of broadband a "national disgrace" and prompted AOL UK and Freeserve to threaten legal action if matters weren't resolved.

Both ISPs jumped on figures that suggested BTOpenworld had secured two-thirds of all ADSL installations in the UK.

"We keep ourselves at arms length from Openworld," stressed Andrews, a point consistently made by BT although disputed by some rivals and industry observers.

Andrews declined to comment directly on the current dispute between AOL UK, Freeserve and BTIgnite although he did express "disappointment" that that the issues "have been raised in public".

"There's disappointment that customers don't feel they can talk to us," he added.

Asked whether some customers were justified in feeling that the current allocation process for ADSL installations was biased, Andrews said: "I strongly refute that the allocation process is unfair. We've gone to the ends of the earth to make it fair."

And commenting on views that some ISPs have been held back because they have been unable to get assurances from BTIgnite about availability, Andrews said: "Tell us what you want to achieve and we will come back to you.

"If our customer base wants more, we can deliver more...although clearly there is an upper limit.

He insisted that "supply is now meeting demand".

Hitting back at criticism about the speed of roll-out for ADSL products Andrews said that initial research had shown that six months in, Britain was ahead of the US on the percentage of ADSL installations.

"We're reasonably proud of our achievements," he said, without wishing to sound complacent.

He said since BTIgnite started offering wholesale ADSL services last year some 35,000 customers had had their service installed.

When BTIgnite first started it was managing 200 installations a day. Today that figure stands at 500, subject to demand, although Andrews' goal is 700 a day.

But he conceded that BTIgnite would fall short of a target set at the end of last year to install around 70,000 - 80,000 customers by the beginning of April.

Commenting on the tortuous upgrade path that existing BT ISDN users have to face if they want to move up to ADSL Andrews said that he had a "hit team working on it" and that it was "working on ways to get round the problems". ®

Related Stories

AOL tells MPs 'broadband held back by BT'
Britain's broadband crisis - The War of Words
BT 'institutionally restricting market share'
AOL UK delivers broadband ultimatum to BT

Top three mobile application threats

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.