Feeds

BTIgnite president hits back at ADSL knockers

Not so bad after all

  • alert
  • submit to reddit

Top 5 reasons to deploy VMware with Tegile

The president of BT Ignite has moved to calm fears about the sluggish roll-out of ADSL in Britain and reassure ISPs that the telco is doing everything it can to speed up and improve the broadband installation process.

In an interview with The Register Steve Andrews explained how BT Ignite has made great strides over the last six months to increase the supply of ADSL installations to all ISPs - not just BTOpenworld.

He refuted all allegations that BTIgnite (which provides wholesale ADSL access and also installs the technology) and BTOpenworld (BT's broadband ISP division) were somehow in cahoots dividing up the ADSL market between themselves.

Last week a senior executive at Freeserve called the roll-out of broadband a "national disgrace" and prompted AOL UK and Freeserve to threaten legal action if matters weren't resolved.

Both ISPs jumped on figures that suggested BTOpenworld had secured two-thirds of all ADSL installations in the UK.

"We keep ourselves at arms length from Openworld," stressed Andrews, a point consistently made by BT although disputed by some rivals and industry observers.

Andrews declined to comment directly on the current dispute between AOL UK, Freeserve and BTIgnite although he did express "disappointment" that that the issues "have been raised in public".

"There's disappointment that customers don't feel they can talk to us," he added.

Asked whether some customers were justified in feeling that the current allocation process for ADSL installations was biased, Andrews said: "I strongly refute that the allocation process is unfair. We've gone to the ends of the earth to make it fair."

And commenting on views that some ISPs have been held back because they have been unable to get assurances from BTIgnite about availability, Andrews said: "Tell us what you want to achieve and we will come back to you.

"If our customer base wants more, we can deliver more...although clearly there is an upper limit.

He insisted that "supply is now meeting demand".

Hitting back at criticism about the speed of roll-out for ADSL products Andrews said that initial research had shown that six months in, Britain was ahead of the US on the percentage of ADSL installations.

"We're reasonably proud of our achievements," he said, without wishing to sound complacent.

He said since BTIgnite started offering wholesale ADSL services last year some 35,000 customers had had their service installed.

When BTIgnite first started it was managing 200 installations a day. Today that figure stands at 500, subject to demand, although Andrews' goal is 700 a day.

But he conceded that BTIgnite would fall short of a target set at the end of last year to install around 70,000 - 80,000 customers by the beginning of April.

Commenting on the tortuous upgrade path that existing BT ISDN users have to face if they want to move up to ADSL Andrews said that he had a "hit team working on it" and that it was "working on ways to get round the problems". ®

Related Stories

AOL tells MPs 'broadband held back by BT'
Britain's broadband crisis - The War of Words
BT 'institutionally restricting market share'
AOL UK delivers broadband ultimatum to BT

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
The total economic impact of Druva inSync
Examining the ROI enterprises may realize by implementing inSync, as they look to improve backup and recovery of endpoint data in a cost-effective manner.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.