Gerald Kaufman MP - who chaired the Culture, Media and Sport select committee meeting discussing the Communications White Paper - had to have a pop at AOL UK earlier today.

Just as he said his goodbyes to AOL UK MD, Karen Thomson, and her team he mentioned an incident about how he and a friend, having loaded the AOL client onto a machine, had real difficulties getting rid of the software.

Mr Kaufman is not alone. It's a perennial problem that has even been the subject of legal action in the US.

The acoustics in the committee room were such that we didn’t quite hear what Ms Thomson had to say but she mumbled something about phoning tech support. Shame. ®