Feeds

Verizon moves to appease Silicon Alley Net anger

Advocate's Office

  • alert
  • submit to reddit

High performance access to file storage

Verizon Communications is to start an office to deal with the many complaints about its high-speed Net service in New York.

The monster telco today said the Silicon Alley Advocate's Office would act as a liaison between itself and city's hi-tech businesses.

The unit, expected to be up and running in the next few weeks, will get to dig around in some of the major gripes the city's Internet sector has about the monster telco. These include the amount of time it takes to install high speed Internet access, and repairs and general service delays.

But staff will only initially deal with voice and data services such as super speedy T1 lines, not DSL for home or small business users.

Verizon said DSL issues would continue to be handled by the New York State Public Service Commission.

Verizon has come under increasing criticism in the city, with industry heads accusing its poor DSL and high-speed Internet services of damaging the New York economy. It has also been slated across the US, with unhappy customers limbering up for a spell of lawsuits.

In today's announcement the company also said it planned to team up with trade group New York Software Industry Association (NYSIA) to start an advisory council to deal with issues specific to Silicon Alley companies.

Verizon and its allegedly dodgy DSL service will be the subject of a protest meeting next week in New York. Politicians, ISPs and the city's businesses are expected to turn up to try to push the telco monster, which was created by the merger of Bell Atlantic and GTE, into improving its service. ®

Related Stories

New Yorkers plot DSL protest
Verizon sued for crap DSL service
US DSL market slows
How to make DSL work properly

High performance access to file storage

More from The Register

next story
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Nokia offers 'voluntary retirement' to 6,000+ Indian employees
India's 'predictability and stability' cited as mobe-maker's tax payment deadline nears
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
France bans managers from contacting workers outside business hours
«Email? Mais non ... il est plus tard que six heures du soir!»
Adrian Mole author Sue Townsend dies at 68
RIP Blighty's best-selling author of the 1980s
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Analysts: Bright future for smartphones, tablets, wearables
There's plenty of good money to be made if you stay out of the PC market
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.