Feeds

Verizon moves to appease Silicon Alley Net anger

Advocate's Office

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

Verizon Communications is to start an office to deal with the many complaints about its high-speed Net service in New York.

The monster telco today said the Silicon Alley Advocate's Office would act as a liaison between itself and city's hi-tech businesses.

The unit, expected to be up and running in the next few weeks, will get to dig around in some of the major gripes the city's Internet sector has about the monster telco. These include the amount of time it takes to install high speed Internet access, and repairs and general service delays.

But staff will only initially deal with voice and data services such as super speedy T1 lines, not DSL for home or small business users.

Verizon said DSL issues would continue to be handled by the New York State Public Service Commission.

Verizon has come under increasing criticism in the city, with industry heads accusing its poor DSL and high-speed Internet services of damaging the New York economy. It has also been slated across the US, with unhappy customers limbering up for a spell of lawsuits.

In today's announcement the company also said it planned to team up with trade group New York Software Industry Association (NYSIA) to start an advisory council to deal with issues specific to Silicon Alley companies.

Verizon and its allegedly dodgy DSL service will be the subject of a protest meeting next week in New York. Politicians, ISPs and the city's businesses are expected to turn up to try to push the telco monster, which was created by the merger of Bell Atlantic and GTE, into improving its service. ®

Related Stories

New Yorkers plot DSL protest
Verizon sued for crap DSL service
US DSL market slows
How to make DSL work properly

3 Big data security analytics techniques

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.