Feeds

Electrical shops con us over faulty goods

Enter the world fresh, armed with this info

  • alert
  • submit to reddit

Bridging the IT gap between rising business demands and ageing tools

Which? has carried out an undercover investigation on high street electrical shops and found they are conning us by illegally refusing to take responsibility for faulty goods.

The consumer champion went to ten major stores with a broken video recorder, 18 months old, and found that eight of them refused to accept it, putting the onus on manufacturers. Those who failed included Comet, Currys, Dixons and Tempo.

So what's this all about? Apparently, under UK law, shops that supply you with goods not of satisfactory quality are obliged to take them back anything up to six years later. However, when the VCR was touted about, assistants waffled on about one-year guarantees and refused to have anything to do with it. A few offered warrantees and all that, but if anyone doesn't know by now that these are a complete rip-off, they need shooting.

Anyway, this is supposed to get us all foaming at the mouth with indignation but quite frankly this law doesn't make any sense. The law is based on whether they last as long as they can be reasonably expected to. And let's be honest, modern electrical goods are designed to fall apart or blow up exactly one year after they are bought. That way we have to buy another one and everyone's happy (because buying things makes you happy, because you're a capitalist).

If someone walked into the Reg store and with a five-year-old PC and told us if was our responsibility to sort it out, we'd joint point and laugh. Quite right too.

Still, if you're spoiling for a fight with irritating shop assistants this weekend, here's your chance. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.