Feeds

PlusNet boots 1100 users from its service

Just another ordinary day online

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

PlusNet has kicked off 1100 users from its service in what is believed to be the biggest single cull of users from any ISP.

The move has brought stinging and abusive criticism from angry users who claim they were only given three hours notice before the unmetered SurfTime service was pulled from under their feet.

An email dispatched last night said: "It has become clear to us through your pattern of Internet use that the PlusNet account to which you are subscribed is not suitable for your needs. Your use of our service is not treating fairly a product that was set up for reasonable unmetered access and was never intended to provide unlimited Internet access.

"We regard your current use of the service provided as inappropriate and no longer wish to provide you with Internet access on this account. Your account will be deactivated shortly."

Lee Strafford, MD of PlusNet, told The Register that punters were warned last month that if they left their Net connection open 24/7, breached bandwidth restrictions, or used it for business purposes, then they would be ejected.

He said the SurfTime product provided unmetered access - but that it did not mean that users could expect to have a dedicated connection to the Net.

"We acted totally reasonably," he said.

"However, if any mistakes have been made we will put this right," he said.

Last week, Totalise booted 900 users from its service. ®

Related Story

Totalise vaporises 900 users

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.