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PlusNet boots 1100 users from its service

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PlusNet has kicked off 1100 users from its service in what is believed to be the biggest single cull of users from any ISP.

The move has brought stinging and abusive criticism from angry users who claim they were only given three hours notice before the unmetered SurfTime service was pulled from under their feet.

An email dispatched last night said: "It has become clear to us through your pattern of Internet use that the PlusNet account to which you are subscribed is not suitable for your needs. Your use of our service is not treating fairly a product that was set up for reasonable unmetered access and was never intended to provide unlimited Internet access.

"We regard your current use of the service provided as inappropriate and no longer wish to provide you with Internet access on this account. Your account will be deactivated shortly."

Lee Strafford, MD of PlusNet, told The Register that punters were warned last month that if they left their Net connection open 24/7, breached bandwidth restrictions, or used it for business purposes, then they would be ejected.

He said the SurfTime product provided unmetered access - but that it did not mean that users could expect to have a dedicated connection to the Net.

"We acted totally reasonably," he said.

"However, if any mistakes have been made we will put this right," he said.

Last week, Totalise booted 900 users from its service. ®

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