Feeds

Verizon sued for crap DSL service

What took so long?

  • alert
  • submit to reddit

Top three mobile application threats

Look me in the eye, then tell me
That I'm satisfied.

   - The Replacements

Washington class-action enthusiasts Cohen, Milstein, Hausfeld & Toll have filed suit against telecomms behemoth Verizon in DC Superior Court on behalf of every poor bugger stuck using the company's notoriously poor DSL service.

Verizon "intentionally induced tens of thousands of individuals" to order DSL service with promises that super high-speed access would be "generally available daily, seven days a week, except for regularly scheduled maintenance", the plaintiffs note.

But the company, a favourite target of ridicule on such Web sites as DSLreports.com and Complaints.com, has clearly been promising too much.

"At all times relevant to this complaint, Verizon was aware that it would be unable to provide the service it promised in its advertising and that its subscribers would experience significant problems."

The "problems" referenced include lengthy, repeated down times; protracted periods when surfing and download performance remains below that offered by a 56k modem; waiting months for promised service to commence; waiting up to three days for e-mail to snake its way through Verizon's sclerotic pipes; buggy modem and PPPoE (Point-to-Point Protocol over Ethernet) software; and catatonic customer service representatives who, in the words of one plaintiff, "don't know a computer from a microwave oven", and who routinely urge customers to uninstall and reinstall their software in a superstitious hope that doing so might offer relief.

In addition to monetary damages "in an amount to be proven at trial", and the customary juicy fat slice for the shysters, the plaintiffs are seeking an injunction prohibiting Verizon from signing up new victims until the quality of service offered resembles that which is advertised. ®

Related Story

Verizon digs out from spam blizzard

The Essential Guide to IT Transformation

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.