Feeds

Egghead doubts hackers got the goods

Cancelling your credit card was just a precaution

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Hacked computer e-tailer Egghead.com said it has "evidence which suggests" that its team of security sleuths interrupted the recent cyber break-in while it was going on, a mysterious event which may or may not have resulted in millions of credit card details being compromised.

Reports from the credit card issuers "suggest that fewer than 7500 accounts that appear in our system have shown suspected fraudulent activity", the company said.

That sounds like quite a lot to us, but Egghead dismisses it as within spec for 'normal' - or 'background' - fraud.

"It is difficult to determine whether any fraudulent activity on this relatively small number of credit cards can be traced back to the attack on our system, or whether it may be the result of credit card theft elsewhere. At this point, the evidence we have gathered to date suggests that these credit card numbers were not obtained from our site."

OK, so we know what, "to date" it all "suggests". No surprise there; but one thing we hadn't anticipated is the amount of heroic courage and selfless concern motivating the company, until they informed us of it.

"I realise that taking this precautionary measure of informing you and the credit card companies of the breach resulted in the cancellation of credit cards, and even embarrassment, for some of you, and we sincerely apologize for any trouble this may have caused," Egghead CEO Jeff Sheahan told customers in an e-mail memo Monday.

"However, that was the risk we ran by going public, and it is important to understand that the actions taken by the credit card issuers were also out of their eagerness to protect your best interests."

Very touching. But federal law limits a credit card holder's liability to a measly $50 for fraudulent use, and we suspect most would gladly give up the dough to escape the bureaucratic hassle of having their accounts deactivated and resurrected. It's pretty clear whose "best interests" are being protected here.

Not that they don't deserve to be protected. But one does tire of the corporate Pollyanna hogwash which strives to rationalise every stuff-up and inconvenience as some 'feature' for which we ought to be grateful. ®

Related Story

Egghead.com hacked

Providing a secure and efficient Helpdesk

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.