Feeds

Dell hit by Christmas shipment delays

Empty stockings wait to be filled

  • alert
  • submit to reddit

Bridging the IT gap between rising business demands and ageing tools

While computer makers fight to flog their stock this Christmas, Dell has been hit with shipment delays.

The direct PC selling giant yesterday admitted there were delays concerning two of its top consumer systems, the Dimension 8100 PC and Inspiron 8000 notebook.

Five per cent of orders for the Dimension 8100 have been affected by the problem - caused by a cock-up on Dell's Website which apparently let customers order a mouse and keyboard that were incompatible. Dell is now sending out an upgraded version of the mouse.

The Inspiron shortages stemmed from supply problems with 8x CD-RW drives and 32MB graphics cards. The situation has been sorted out, according to Dell, which did not reveal how many shoppers were affected.

"This is obviously mis-execution by Dell, and frankly it's quite dangerous," Gartner analyst Kevin Knox told AP.

"People went to Dell all the way back in November, and if they can't deliver product before Christmas, this is going to leave a bad taste in a lot of people's mouths."

On Friday rival US PC maker Gateway started to temporarily stock PCs in its stores in a bid to shift pre-Christmas inventory. It usually uses the outlets as showrooms for its products, which are then shipped to customers. It also promised Christmas delivery on build-to-order PCs bought by midday on 23 December. ®

Related Stories

Xmas panic means PC fire sales
Dell announces next server offerings
Dell hits revised estimates
Decent Dell honours PC offer after online cock-up
Gateway turns showrooms into PC supermarkets
Global PC sales to grow 20 per cent in Q4

The Power of One Brief: Top reasons to choose HP BladeSystem

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.