24/7 Freecall refund pledge falls on deaf ears

This is not a festive story

There are serious doubts today about 24/7 Freecall's ability to settle refund disputes via email.

The ISP kicked off 1000 Net users last week claiming they had abused the service. However, many readers have contacted The Register to say that 24/7 Freecall had taken money from their accounts - either just before or after they were kicked off.

24/7 Freecall's boss - Sal Abdin - pledged that those people who were entitled would get a refund. All they have to do was email the company and he would sort it out.

However, The Register was concerned to hear from Tony Sutton. 24/7 Freecall debited money from his account on 8 December, but kicked him off a week later.

We'll let Tony take up the story from here.

"I have e-mailed them to complain but haven't had any reply. I would like to call them but I can't because I am deaf. This is really unfair for me as there is no way for me to get in touch with them. I also can't find their fax number.

"Plus, it's as if they are 'blocking' my needs of communication. Without it, I can't communicate with people as I am deaf. As you can see, it made my life 'very' difficult," said Tony. ®

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