Feeds

24/7 Freecall pledges refunds

Telia breathes sign of relief

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

24/7 Freecall has pledged to refund Net users who've been booted off the service even though they had paid for the service.

In yet another U-turn, Sal Abdin, the head of 24/7 Freecall, told The Register that all those affected would received a refund - even though the ISP originally said it would not reimburse people.

"They will be refunded," he said. "There's no argument."

"If people drop us an email - that would help speed up things for us," he added.

Sal Abdin's apparent change of heart is to be welcomed - not only for the poor sods who had £19.99 deducted from their bank accounts days before being kicked off the service. But spare a thought for those who had money deducted after they were kicked off.

Oh, and it will also be welcome news to Telia - the telco that supports 24/7 Freecall. It is already troubled by the bad smell of publicity that accompanied 24/7 Freecall's decision to pull the plug on a 1,000 users with just a few hours notice.

No doubt it will be vigilant and ensure 24/7 Freecall is true to its word about the refunds. Because The Register will also be keeping its eye on matter. Taking money out of people's accounts just before - and after - they've been booted into touch? Tsk tsk, that's not nice at all, is it?

Here's what some of you have to say. According to Dan (he only gave us his first name): "I read your article on 24-7 Freecall's cut off of thousands of users and like you, I was one of them... I did actually receive that email too. I was cut off on 13th December and I was very surprised to find that on the 14th (AFTER they had closed my account) that my account had been debited!"

And this from Bo (he only gave us his first name too): "I got disconnected from them as well. They just charged my card on Thursday. I had no warning or email and they say 'No refund'."

On Friday Register hack, Andrew Thomas was promised a refund after he complained to 24/7 Freecall. ®

Related Stories

Reg staffer cut off by 24-7 Freecall
ISP Freecall kicks off 1000 'abusers'
400 Freecall users out on their ear
24-7 Freecall does a Freeswerve

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Apple Pay is a tidy payday for Apple with 0.15% cut, sources say
Cupertino slurps 15 cents from every $100 purchase
Forget silly privacy worries - help biometrics firms make MILLIONS
Beancounter reckons dabs-scanning tech is the next big moneypit
Microsoft's Office Delve wants work to be more like being on Facebook
Office Graph, social features for Office 365 going public
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.