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Homechoice loses email

Checked back of sofa, not there. Must be spammers...

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Broadband ISP and video-on-demand outfit Homechoice has been experiencing a major routing problem that has left Net users with a pitiful service for at least a week.

It has also admitted it has also lost emails - despite blaming the problem on spammers - although Homechoice won't admit to the scale of the problem.

The company's failure was compounded because in both cases it failed to tell its customers about the problems. It even blamed them on other ISPs and Web sites - when the problem was clearly its own.

The routing problem - which meant users were unable to access vast swathes of the Web - was confirmed by Homechoice's support staff.

According to punter Erol Ziya: "I have not had a usable connection since 8 December, when finally I was able to get through on the support line yesterday, I was informed that there was a known routing problem.

"However, there was no indication of this on the network.status newsgroup.

"Also at the same time it was apparent that other users experiencing similar problems where being told that the problem was not with Homechoice but with the sites that where unreachable.

"This behaviour is simply unacceptable," he said.

No one from Homechoice would discuss the issue with The Register. However, in a statement from Homechoice, the company blamed spammers for the missing emails.

"Re. missing emails, we have been subject to a number of spamming incidents which have caused loss of emails over a period. We apologise for this inconvenience. Our purpose is to be a good Internet provider and prevent spamming impacting everyone on the Net.

"For this reason, there are times where we have to shut our e-mail systems down to recover from these incidents. We are currently enhancing our technology so we can cope with the more sophisticated spamming that is now being experienced world-wide."

This pitiful excuse has only enraged Ziya.

He said: "The 'pass the buck', 'head in the sand' and denial approaches of Homechoice to the recent ongoing problems it users are experiencing is no way to run a company." ®

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