Feeds

Orange now not charging for 0800 calls

But will start again in January

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Orange has caught a bit of flak this week when it came to light that it had started charging for 0800 data calls, without informing customers. The charges kicked in on 1 December but went unnoticed until this Monday.

Unsurprisingly, Orange customers had something to say about this. Orange quickly told those who complained that they would be reimbursed - but charged from then on, because they then knew about the charge. But when the trickle threatened to become a torrent, it pulled the charge system altogether until January and has promised to reimburse everyone.

Why is this story written in the past tense? Because it has only just broken but has also been dealt with already by Orange. So, most importantly, what's the situation: Well, Orange will charge for all 0800 data calls from 1 January (although the date's not finalised). Note that 0800 voice calls will still be free, but WAP phones are included as data traffic so will be charged.

So what was this mess all about? An Orange spokeswoman explained: "The charging did start on 1 December, in line with our new price plan brochure that would have told everyone about the new charges. However, the brochure was postponed [she doesn't know why] until January."

So there you have it - a case of wheels turning and corporate communication troubles. It's a cock-up alright, but we're quite impressed with the one-day cleaning up of the situation. The charges are presumably coming in so Orange can start pushing its fancy phones next year, including the videophone. ®

Beginner's guide to SSL certificates

More from The Register

next story
NSA SOURCE CODE LEAK: Information slurp tools to appear online
Now you can run your own intelligence agency
Azure TITSUP caused by INFINITE LOOP
Fat fingered geo-block kept Aussies in the dark
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Cloud unicorns are extinct so DiData cloud mess was YOUR fault
Applications need to be built to handle TITSUP incidents
Stop the IoT revolution! We need to figure out packet sizes first
Researchers test 802.15.4 and find we know nuh-think! about large scale sensor network ops
Turnbull should spare us all airline-magazine-grade cloud hype
Box-hugger is not a dirty word, Minister. Box-huggers make the cloud WORK
SanDisk vows: We'll have a 16TB SSD WHOPPER by 2016
Flash WORM has a serious use for archived photos and videos
Astro-boffins start opening universe simulation data
Got a supercomputer? Want to simulate a universe? Here you go
Microsoft adds video offering to Office 365. Oh NOES, you'll need Adobe Flash
Lovely presentations... but not on your Flash-hating mobe
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.