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IGClick ditches unmetered Net access

Same old excuse - blames punters for using it too much

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Internet Security Threat Report 2014

Another whinging ISP, IGClick, is to can its unmetered Net access service blaming punters for using the service too much.

No one from the ISP bothered to answer the phone when The Register called this afternoon. It just rang dead - which is nice. Great customer service. Not.

Instead, the ISP hid behind a statement posted on its site earlier today which says it will suspend its flat-fee unmetered service from December 20th.

It complains about its systems being unable to "cope with the continuous abuse by a certain section of our customer base".

It bemoans how it has "attracted a hardcore element of users who continue to repeatedly abuse the service with blatant disregard for other customers on the network and detrimental to the service delivery plans of IG".

It continues: "The extent to which this has continued has led to the level of service remaining totally unacceptable to our customers and ourselves, from the service we seek to provide.

"As a company we feel that the only way forward is to suspend our 0808 service from 20th December 2000.

"We apologise to our genuine customers who may feel that IG have let them down," it says.

In an attempt to absolve itself from all responsibility, it says that "if we had a whole customer base of genuine users we would be able to continue with the 0808 (free dial) service."

So, it's Net users' fault for paying £30.00 a year for 24/7 unmetered Net access - and then using it. The bloody cheek. ®

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