Feeds

Where have all the Web sites gone?

Botched upgrade at Freedom To Surf

  • alert
  • submit to reddit

The Essential Guide to IT Transformation

A botched upgrade by ISP Freedom To Surf (f2s) is to blame for deletion of all the Web sites on one server.

The sites of those unfortunate enough to use the f2s's server 26 were offline for 48 hours before they were informed that an Apache upgrade had resulted in the loss of their data. No back-ups were kept by the ISP and users were told they would have to republish their sites from their own data.

Instead of their sites, users were faced with the terse message in their home directory: "Due to a critical fileserver error this website now needs to be republished. Please republish your website using your chosen method, either ftp or FrontPage. Our sincere apologies for the inconvenience caused. Technical Services, Freedom To Surf."

Both free-hosted sites and paying customers were affected by the problems, and The Register has received a number of emails complaining about the problem.

Chris, a member of f2s' technical support staff, said the problem was limited to one server and was caused by a disk failure. He apologised to users and said the ISP would now review whether it needed to provide back-up services.

The ISP did not purposely delete files but he admitted "its not nice for people to find their files have gone if they don't expect it".

"Unfortunately we had a fileserver failure on one of our web servers. At the moment we currently do not seek authority, copy, archive, externally store or act as big brother to our members' Web server files. In the near future we will be offering the ability for members to choose f2s to manage web file backups if they so wish," he said. ®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Nintend-OH NO! Sorry, Mario – your profits are in another castle
Red-hatted mascot, red-colored logo, red-stained finance books
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.