The joy of customer service

Your call is important to them. Honest

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Build a business case: developing custom apps

We published an article on customer service by Miami Herald columnist Dave Barry that was forwarded by a regular reader for our amusement. We mistook it for the reader's work and ran it in Readers Letters on Friday.

You can read Dave Barry's columns at the Daily Herald online.] It's worth it. He's funny. ®

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