Feeds

Half-price Quantum HDDs not for sale here

CDW dishonours 'offer'

  • alert
  • submit to reddit

Internet Security Threat Report 2014

US e-tailer CDW has become the latest in a string of dotcoms to cock-up its online pricing.

But the company says it will not honour the price, which offered Quantum hard drives at around half of what they should have cost.

The drives in question, 9.2GB Quantum Atlas 10K II, normally cost around $350, and CDW currently has them on its site for $275.

But a glitch in July put the components on sale at $119.83. The company sent out confirmation emails, saying the hard drives were on back order from Quantum. It then realised its mistake and decided not to honour the price.

Mark Nelson, who ordered four of the hard drives, told The Reg: "I felt a little burned by CDW, but at the same time I did not want to feel that I was stealing from anyone. After some soul searching, I decided to drop the matter."

But Nelson says he won't deal with CDW again: "While I don't feel they were dishonest - I also don't feel that customer satisfaction is number one. I realize that companies need to make a profit - however when they make a mistake, I think they should own up to it and make things right."

Sounds fair enough. Illinois-based CDW, for its part, put the price glitch down to "human input error". It plans to contact any customers affected, but says it won't honour the price advertised in July.

"We do operate our business ethically. But that doesn't mean we're infallible," said a CDW representative. "When you have technology and the human touch, mistakes happen."

Last week Dell decided to honour a cheap PC blunder on its Website in a bid to stop peeved punters straying to rivals. ®

Related Stories

Decent Dell honours PC offer after online price cock-up
Egghead in damn DRAM jam
Amazon sells Phantom Menace for 12p
Argos welshes on three quid Net TV 'offer'

Choosing a cloud hosting partner with confidence

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.