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Freeserve to cut off hundreds more customers

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Freeserve is planning to cut hundreds more customers off its unmetered service because, er, they use it. The troubled ISP - once the UK's golden boy - has already had to remove 700 users last month. They were "abusing" the service.

No one really bought the corporate excuse but we know what it was getting at - it just couldn't afford to run the service if people used it too much. Well, things are getting worse and another couple of hundred are for the chop.

The company didn't say how long on average these particular customers were surfing the Net (last time it was 16 hours a day). Have we hit the five-hours-a-day mark yet? Not bad for "unmetered" access we're sure you'll agree.

The truth of it is that Freeserve's share price is rock bottom at the moment and it needs to make some money. Keeping customers has become less important than keeping its head above water.

It will no doubt be very relieved to hear of Oftel's announcement today that it hopes to roll out true unmetered access from February next year. ®

Related Stories

Unmetered access is here! No thanks to BT
Freeserve gets mad with 'abnormal' users
Freeserve 'right to kick out heavy users'

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