Feeds

Decent Dell honours PC offer after online price cock-up

Changes mind after punters ditch orders

  • alert
  • submit to reddit

Boost IT visibility and business value

Dell is do the decent thing and honour a cheap PC offer made after an online price cock-up.

Last month a glitch on the direct PC vendor's site let eager punters take advantage of ordering computers with two concurrent special offers. But they were later told they would have to cough up hundreds of dollars more than the price stated on the site, causing many to get miffed and cancel orders with the US giant.

Dell has now had a change of heart, no doubt scared of losing customers and face had it welshed on the deal, and says it will stick to the original quote.

"Hopefully we can win the business back of customers that wanted to cancel their order," Dell representative Tom Kehoe told CNET.

The glitch affected two models in Dell's Dimension L range of computers. E-shoppers were offered a machine with Intel Celeron 566MHz for $295, or with Pentium III 800MHz for $435. Neither had a monitor, but were touted with both a one-off $100 promo and three-year warranty worth $99 by accident.

Apparently most of the bargain hunters discovered the Dell offer on the techbargains.com Website.

Amazon, Buy.com, Argos, Egghead and Staples have all seen online price fiascos over the last year. ®

Related Stories

Egghead in damn DRAM jam
Amazon sells Phantom Menace for 12p
Argos £3 TV fiasco provokes test-case lawsuit
Argos welshes on three quid Net TV 'offer'

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.