Feeds

Time and Tiny are bottom of Which? PC survey

Dell, Apple and Dan do best

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Time and Tiny were named and shamed as bottom-of-the-barrel resellers in a Consumers Association survey in Which? Magazine. Meanwhile Dell, Apple and Dan scored well in just about every category - from reliability to support and customer satisfaction.

Of the nearly 14,000 users surveyed, nearly three in five had had hardware or software problems - most within three months of buying the machine.

Nine out of ten people reported no problems with setting the computer up, and half said that generally they were satisfied with the reliability of their computer.

However, when things did go wrong, most respondents were lacking in praise for the support helplines operated by the company that sold the computer.

On average only 27 per cent of users got through to the customer support line immediately. Only Dan, Apple and IBM scored above the average, with 66 per cent, 33 per cent and 31 per cent respectively of callers getting through first time.

When it came to retailer help the local independent dealers were the clear winners. Bigger companies tended to be unpopular: only one in 12 of those who called Mastercare (which covers PC World) said that it was very good.

When it came to recommending the brand, Time did especially badly with 16 per cent saying they definitely would not recommend the brand to a friend.

We are not sure whether the fact that four out of five iBook users would recommend the laptop to other people is a reflection on the ibook or on its users. ®

Related Link

Buying a Home computer

Related Stories

Tiny goes AMD
PCs sell well (including Dell)

Choosing a cloud hosting partner with confidence

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
How the FLAC do I tell MP3s from lossless audio?
Can you hear the difference? Can anyone?
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.