400 Freecall users out on their ear

Sorry end to a sorry story

By Tim Richardson • Get more from this author

Posted in Music and Media, 3rd November 2000 13:46 GMT

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British ISP, 24-7 Freecall, has kicked off 400 subscribers it claims were abusing its unmetered ISP.

It claims some users stayed connected to the flat-fee unmetered service for 23 hours a day.

In a statement issued late yesterday afternoon the ISP said those fingered by the company had used the service commercially - something that Freecall maintains is in breach of its terms and conditions.

In a statement, the company said: "24-7Freecall has terminated 400 subscriber accounts that were being used in contravention of the Company's Terms & Conditions.

"These accounts were abusing the service or being used by businesses, both of which are expressly prohibited, and constitutes a very small percentage of our total user-base. Some of these subscribers are online continuously for over 700 hours a month!

"24-7Freecall is a dial-up service and is not designed for direct connection, always on use or for heavy business users. We are introducing ADSL for that.

"We will keep monitoring to ensure that the service for the vast majority of our subscribers is maintained at a very high level."

Yesterday, The Reg reported how Freecall, sent termination notices to a number of subscribers giving them just 24 hours to quit. ®

24-7 Freecall does a Freeswerve

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