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BT called in the police to evict a blind man from one of their offices after he went to complain that the telco had installed and charged him for a second phone line without his consent.

Derek Hornby, 46, from Lancashire, was lead away by police after refusing to budge.

Hornby told the Sunday Times: "I was faced with a situation where I could have been carted off to the cells. I was not so much agitated but frightened. I felt like I was being treated as a criminal."

BT has apologised and offered to reimburse him, but Hornby wants compensation as well.

And quite right too. What a shocking way to treat customers. ®

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