Feeds

Reg readers get the hump with BTOpenwoe

Anyone had trouble-free ADSL?

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Reg's mail bag was worryingly full this morning following Friday's report about the hassles experienced by someone trying to sign up to BTopenworld - the broadband ADSL service from BT.

It appears the tales of delays and lost orders are not isolated and you're not happy.

Here's what you've been telling us - and as always, we've kept the comments anonymous since these people are currently trying to get ADSL installed and we don't want to jeopardise that.

Here's what one hacked off punter wrote: "BT's order management desk never received my order and it took sales more than two weeks to find it again (their system recognised my credit card when I tried to re-order - so I had to wait for them to find the original again).

"By the time the line test was ordered my provisional installation date had come and gone. The line test had taken 13 days, apparently, because they lost my first order, it was marked to be done manually so it did not get lost again. I have read about people who have ordered ADSL through an independent ISP getting their line test results the same day!

"I was called to say the line test had passed but then discovered an answer phone message left this morning to say the line test had failed.

"Their order process is a shambles."

Another reader writes: "Just read the article regarding the lost BTopenworld orders. I registered for the installation the same day the site went live, since then, due to lack of communication, I have resubmitted five times. After still getting no luck, I telephoned them and was told that they would fill in the lost order information and the installation will take place. I don't hold out much hope."

And what about this?

"I decided to take on BT today because I was told ADSL was going to be installed 'last month'.

"I was bounced about all over the place (lucky enough they were all 0800 numbers) and typical situation - 'You have come through to the wrong department - blah blah blah'.

"I was switched six times - but I decided to hold my corner."

By being persistent, this reader has secured an installation date. He adds: "By the way - I think that their deal is a very good one - I was lucky and registered for their free installation. But of course time will tell. It's a good deal if it all works as promised."

And finally....

"Just read your BTopenworld story where you mention that orders are being lost in their system...been there...read the book...bought the T-shirt...lost the order(s)...

"Well I am in the middle of trying to get BTopenworld/ADSL installed and have been so for more than three weeks.

"Several lost orders later I am still waiting. In fact, I was due to have ADSL installed on XXXXXXXX...received the glossy customer pack this morning with 'Your Internet future starts here...' emblazoned across the front...unfortunately it didn't.

"Now they are claiming they have lost my line test results...sales says 'yes your line has passed muster'...engineers say 'no record of the line test in our system mate'...sales guy says 'we'll have to do another line test'. Sales guy eventually admits this is happening all the time."

Oh dear. ®

Related Stories

BTOpenworld on show next week

Beginner's guide to SSL certificates

More from The Register

next story
Docker's app containers are coming to Windows Server, says Microsoft
MS chases app deployment speeds already enjoyed by Linux devs
'Hmm, why CAN'T I run a water pipe through that rack of media servers?'
Leaving Las Vegas for Armenia kludging and Dubai dune bashing
'Urika': Cray unveils new 1,500-core big data crunching monster
6TB of DRAM, 38TB of SSD flash and 120TB of disk storage
Facebook slurps 'paste sites' for STOLEN passwords, sprinkles on hash and salt
Zuck's ad empire DOESN'T see details in plain text. Phew!
SDI wars: WTF is software defined infrastructure?
This time we play for ALL the marbles
Windows 10: Forget Cloudobile, put Security and Privacy First
But - dammit - It would be insane to say 'don't collect, because NSA'
Oracle hires former SAP exec for cloudy push
'We know Larry said cloud was gibberish, and insane, and idiotic, but...'
Symantec backs out of Backup Exec: Plans to can appliance in Jan
Will still provide support to existing customers
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.