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BT's Genie out of action for three days after technical hitch

Friday 13th wreaks havoc for telco

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Poor old BT has been hit with yet another PR disaster -this time it's the turn of its Internet portal Genie.

BT decided to upgrade the Genie Website and set its worker on the task - which was meant to take 12 hours. This was on Wednesday, but this afternoon the site was still out of action.

It seems the engineers attending to the upgrade ran into unexpected trouble when they tried to switch databases.

BT will be working flat out to get the Genie service, which delivers news and email services to computer and mobile phone users and claims to have one million users, up and running again over the weekend, Reuters reported.

Earlier this week a leaked document from BT's Regulatory Affairs Department revealed the telco's unannounced plans to offer Brits free local calls from December. ®

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