Feeds

Amazon reneges on DVD prices

Absolutely no shame

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

Last last week, bargain hunters gleefully placed orders for drastically discounted DVD movies and boxed sets at Amazon.com, but were soon embittered when the company informed them that the prices resulted from a "glitch" and that it would therefore require them to pay the higher, regular price or cancel their orders.

The company declined to elaborate, saying only that it was a temporary glitch, and that it has sent e-mail notices to customers warning of the discrepancy. Virtually the same "glitch" occurred last month in Amazon's toy store, with the same disappointing results. Gulled consumers have since complained to the US Federal Trade Commission and the Better Business Bureau.

Amazon has lately launched an aggressive campaign to become its own worst enemy. Early last week, the company ran a 'price test' on dozens of its top-selling DVDs, with the result that an older, loyal customer could pay up to $15 more for a given DVD than a new customer.

The company has since decided to back away from the price-test disaster, and will reimburse customers whose orders it affected. Amazon says that if it should run another such test in future, all customers will pay the lowest price even if they order goods at a higher price during the test.

Victims of the latest price "glitch" remain out of luck, however.

Only days before the price-test debacle, Amazon alienated legions of consumers by announcing a policy in which the company absolved itself of any responsibility for customer privacy. ®

Related Stories

Amazon's new privacy regs may backfire
Amazon makes regular customers pay more
Amazon's Loyalty Tax: IE users pay more

Using blade systems to cut costs and sharpen efficiencies

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple ran off to IBM
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.