Feeds

Amazon reneges on DVD prices

Absolutely no shame

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Last last week, bargain hunters gleefully placed orders for drastically discounted DVD movies and boxed sets at Amazon.com, but were soon embittered when the company informed them that the prices resulted from a "glitch" and that it would therefore require them to pay the higher, regular price or cancel their orders.

The company declined to elaborate, saying only that it was a temporary glitch, and that it has sent e-mail notices to customers warning of the discrepancy. Virtually the same "glitch" occurred last month in Amazon's toy store, with the same disappointing results. Gulled consumers have since complained to the US Federal Trade Commission and the Better Business Bureau.

Amazon has lately launched an aggressive campaign to become its own worst enemy. Early last week, the company ran a 'price test' on dozens of its top-selling DVDs, with the result that an older, loyal customer could pay up to $15 more for a given DVD than a new customer.

The company has since decided to back away from the price-test disaster, and will reimburse customers whose orders it affected. Amazon says that if it should run another such test in future, all customers will pay the lowest price even if they order goods at a higher price during the test.

Victims of the latest price "glitch" remain out of luck, however.

Only days before the price-test debacle, Amazon alienated legions of consumers by announcing a policy in which the company absolved itself of any responsibility for customer privacy. ®

Related Stories

Amazon's new privacy regs may backfire
Amazon makes regular customers pay more
Amazon's Loyalty Tax: IE users pay more

Providing a secure and efficient Helpdesk

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.