Feeds

Intel: Spot a problem and don't win a Metro

Intel more than happy to receive help but won't pay

  • alert
  • submit to reddit

Following the good Doctor Tom's travails with a recalcitrant Pentium III 1.13GHz and The Reg's fabled DOA 1.13GHz system, we asked Intel what the deal was regarding remuneration for helping the great Stan of Chips identify "challenges" with its products.

You will be astounded, gobsmacked, flabbergasted, bowled over, stunned and astonished to discover that there will be absolutely no reward for pointing out that an Intel product doesn't work properly.

"In the case of Tom's Hardware Guide and Hard OCP they were of great help in recreating the system set-up to reproduce the problem and we appreciate being able to work in this way with open communication that helps solve these kinds of issues and improve product quality. But there is no rewards for this type of activity, like when customers identify a problem we appreciate being able to work with them on further investigation, finding a solution etc as ultimately this improves product quality," replied an Intel spin paramedic with a tenuous grip of English grammar.

So there we have it. Chipzilla appreciates your help in identifying problems but will offer no fiscal reward.

Neither, apparently, will it sack the brain-dead bozos it employs to highlight product shortcomings before launch, it appears.

This is, of course, nothing new. The Reg revealed that the Cape Cod mobo was to be recalled a mere four weeks before Intel 'fessed up to the recall actually happening. And we never received a penny. ®

Related stories

Intel recalls 1.13GHz Pentium III
Intel U-turn finally means Cape Cod mobo recall

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
How to simplify SSL certificate management
Simple steps to take control of SSL certificates across the enterprise, and recommendations centralizing certificate management throughout their lifecycle.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.