Feeds

AltaVista ISP in pointless queue-jumping exercise

Can't push in, won't push in

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

AltaVista has denied it is misleading people over the introduction of a new time-limited flat-fee Net access package.

Writing in an email plugging the new service, Andy Mitchell, the MD of AltaVista UK and Ireland, said customers signing up to AltaVista Freetime 20 would be "automatically enrolled in the AltaVista Unmetered Access service, if they so desire".

So does this mean that punters who cough up for Freetime 20 can "automatically" be transferred to the full 24/7 Net access service and leapfrog the queue of a million people who've already pre-registered for the service?

Apparently not. According to an AltaVista PR, it simply means that these people will be "automatically" registered for the full 24/7 service (if they so desire) and "put to the back of the queue".

Which queue, you ask? Presumably, the one in which they already have a place, since the email went to people who had already pre-registered for the 24/7service and are already currently standing in line waiting their turn.

Mitchell also said that AltaVista would "continue to roll out the AltaVista Unmetered Access service to as many customers as is possible prior to public availability of flat rate Internet circuits."

However, AltaVista refuses to say how many people have been invited to use the service as part of its "managed roll out" although it does claim to be able to handle 90,000 new customers a month.

Does that mean AltaVista has more than 100,000 punters using its flat-fee unmetered service since it went live at the end of June? We haven't got the foggiest. Moreover, we've yet to hear from anyone who uses the service either.

Unfortunately, Mitchell's on holiday for the next week or so and wasn't available for comment. ®

Related Story

Alta Vista - It Lives!

3 Big data security analytics techniques

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.