Telewest ‘underestimated’ Net demand
Quote Unquote - No: 162 in an occasional series
Thanks to Telewest's CE, Adam Singer, for this on the performance on his much-maligned ISP.
"Surf Unlimited is a good example of Telewest's ability to resolve problems associated with the launch of new hi-tech products," he wrote .
"We underestimated the demand and faced the same issues that are now plaguing other providers of unmetered internet access.
"We fixed them, quickly, and we now have 155,000 subscribers and very high customer satisfaction ratings by any measure.
"By way of specific example: We average 225,000 dial-ups a day currently. Of those, 300 will fail to connect first time because of a busy signal. That represents a 0.13% failure rate and compares with 13% busy signals in March."
So Telewest was truly diabolical after all.®
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