Feeds

Telewest ‘underestimated’ Net demand

Quote Unquote - No: 162 in an occasional series

  • alert
  • submit to reddit

Beginner's guide to SSL certificates

Thanks to Telewest's CE, Adam Singer, for this on the performance on his much-maligned ISP.

"Surf Unlimited is a good example of Telewest's ability to resolve problems associated with the launch of new hi-tech products," he wrote .

"We underestimated the demand and faced the same issues that are now plaguing other providers of unmetered internet access.

"We fixed them, quickly, and we now have 155,000 subscribers and very high customer satisfaction ratings by any measure.

"By way of specific example: We average 225,000 dial-ups a day currently. Of those, 300 will fail to connect first time because of a busy signal. That represents a 0.13% failure rate and compares with 13% busy signals in March."

So Telewest was truly diabolical after all.®

Related Stories

Cableco cuts cable
Telewest to cut high-speed Web charges

Security for virtualized datacentres

More from The Register

next story
Hey, Scots. Microsoft's Bing thinks you'll vote NO to independence
World's top Google-finding website calls it for the UK
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.