Feeds

Virgin goes down on clients

Droopy hardware makes bankers flaccid

  • alert
  • submit to reddit

Choosing a cloud hosting partner with confidence

Following Barclays' cock-up yesterday, we were surprised to discover that Virgin customers have been unable to access their online accounts since this morning. Has it been the victim of a bank-hating hacker? Has it pulled its service ASAP following a security breach?

That's the problem with media hype. Suddenly if the cashier in your local branch closes the till three customers in front of you, you just know it's the result of a hacker. But we're fair to everyone here at The Reg, so we gave Virgin a call.

The company was unaware of any problem but five minutes later called back to deliver a slightly worried message (unsurprising when you consider Barclays roasting yesterday). "I have some details for you that... um... it is a hardware failure on what forms part of the online service," a spokesman told us. It's been down a while, we tell him, when will it be back up? "We are hoping, expecting it will be up in the near future, in the next couple of hours. After the amendments have been made, it should be up and running."

Forgive us for being suspicious, but following the Barclays debacle yesterday... "Actually, someone just said that to me. It's just very unfortunate timing. We can say that it has nothing to do with security. We run Virgin's banking through a downloaded console and so it is very different to Barclays approach. It is only a hardware problem."

So that's no hackers and no security breach? "We can completely, unequivocally state that it is not a hacking or security issue."

Okay, fair enough. But we do hope Virgin isn't lying to us. ®

[Update: Virgin's friendly PR man contacted us today, aggrieved at the fact we had questioned the faultless integrity of Virgin One by suggesting it may be lying. Cynicism is an essential faculty in the IT world but we accept that to include Virgin in with these scoundrels is utter madness on our part. We have booked an ECT therapy course and hope that will sort the problem. Incidentally, the loss of service was apparently caused by a telephone operator (Virgin refused to tell us which) digging up the road and cutting through a Virgin cable (is a cable, hardware? Did it lie after all? [ssssssssssssst] Sorry, don't know what came over us]

Related Story

Barclays online cockup

Choosing a cloud hosting partner with confidence

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
Apple SILENCES Bose, YANKS headphones from stores
The, er, Beats go on after noise-cancelling spat
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.