Feeds

Virgin goes down on clients

Droopy hardware makes bankers flaccid

  • alert
  • submit to reddit

Internet Security Threat Report 2014

Following Barclays' cock-up yesterday, we were surprised to discover that Virgin customers have been unable to access their online accounts since this morning. Has it been the victim of a bank-hating hacker? Has it pulled its service ASAP following a security breach?

That's the problem with media hype. Suddenly if the cashier in your local branch closes the till three customers in front of you, you just know it's the result of a hacker. But we're fair to everyone here at The Reg, so we gave Virgin a call.

The company was unaware of any problem but five minutes later called back to deliver a slightly worried message (unsurprising when you consider Barclays roasting yesterday). "I have some details for you that... um... it is a hardware failure on what forms part of the online service," a spokesman told us. It's been down a while, we tell him, when will it be back up? "We are hoping, expecting it will be up in the near future, in the next couple of hours. After the amendments have been made, it should be up and running."

Forgive us for being suspicious, but following the Barclays debacle yesterday... "Actually, someone just said that to me. It's just very unfortunate timing. We can say that it has nothing to do with security. We run Virgin's banking through a downloaded console and so it is very different to Barclays approach. It is only a hardware problem."

So that's no hackers and no security breach? "We can completely, unequivocally state that it is not a hacking or security issue."

Okay, fair enough. But we do hope Virgin isn't lying to us. ®

[Update: Virgin's friendly PR man contacted us today, aggrieved at the fact we had questioned the faultless integrity of Virgin One by suggesting it may be lying. Cynicism is an essential faculty in the IT world but we accept that to include Virgin in with these scoundrels is utter madness on our part. We have booked an ECT therapy course and hope that will sort the problem. Incidentally, the loss of service was apparently caused by a telephone operator (Virgin refused to tell us which) digging up the road and cutting through a Virgin cable (is a cable, hardware? Did it lie after all? [ssssssssssssst] Sorry, don't know what came over us]

Related Story

Barclays online cockup

Providing a secure and efficient Helpdesk

More from The Register

next story
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Zippy one-liners, broken promises: Doctor Who on the Orient Express
Series finally hits stride, but Clara's U-turn is baffling
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.