Feeds

Intel backtracks on support forum closures

Updated Busy week for U turns at Chipzilla

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

Hard on the heels of this week's decision to stab Rambus in the back [er, surely 'offer Pentium 4 users a choice of memory?' - Ed], comes another Intel U turn.

Chipzilla's unilateral decision a couple of weeks back to close all its support forii met with a storm of protest from regular users. Intel planned instead to deal with all technical queries by personal email.

Amongst the most vocal protestors were members of the motherboard support forum who were greeted with the following message when they logged in on July 18:

"Intel is announcing the closure of the Intel Motherboards for Pentium III or Pentium II processors support forum. The forum closure will begin July 28th, by transitioning to read-only for 2 weeks, then closing down completely on August 11th, 2000."

But now a different message appears:

"This forum was originally scheduled to close on August 14th, 2000. Based on the feedback received from our forum participants, Intel is re-evaluating the forum closure schedule and it will be updated at a later date. Please continue to use these forums according to their charter."

A similar missive would appear to exist on all other forums. We checked those for Pentium III, Celeron and Networking so it looks very much as if Intel is reacting to pressure from user demands, which can only be applauded.

But at the moment it isn't clear if this is a genuine change of heart or just a temporary reprieve. An Intel Europe spokesman said that the company was still evaluating the best strategy for providing support.

"It might be email, it might be a revamped forum with a list of FAQs," he said.

But it's a shame to have to report that Intel has once again acted in haste only to repent at leisure. ®

Related stories

Intel slams door on mobo support
Intel shuts stacks of web forums

Secure remote control for conventional and virtual desktops

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.