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Dear customer,

You may have seen in the press or on the web that we have taken action to remove users from the breathe freely service. We have taken this action in the interests of retaining the quality of service for the vast majority of users who do not use unmetered access in a manner that affects the service levels of other subscribers.

The breathe freely service was developed to provide toll-free access for customers at any time of the day regardless of peak or off-peak hours. This was intended to enable a reasonable level of free access to the internet for home and personal use. Some users have operated businesses using breathe freely, others have used complex software to emulate activity while they are away from their PCs. This in turn has created a situation whereby the service suffers from artificial capacity bottlenecks in our switches, reducing quality of service for all users. We have taken the decision to discontinue the service to individuals with extreme usage levels for the good of the wider majority.

Maintaining a high quality of service is dependent upon your goodwill in continuing to use the service sensibly. We will not seek to impose limits per user because this is artificial and not in the spirit of our relationship with you. Equally though, this spirit needs to be two-way in that excessive usage affects the ability of everyone on breathe freely to enjoy the service.

breathe do not wish to follow the recent actions of other ISPs who have had to withdraw service due to excessive usage patterns. We will continue to take positive action against those users who are affecting the service levels of others.

We look forward to your continuing support of breathe and hope that you will feel that we have taken a responsible approach in maintaining a quality product for all our users.

Kind regards

The breathe team

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