Feeds

Wireless world plagues overworked support staff

Lost data costs UK $1bn per year

  • alert
  • submit to reddit

Website security in corporate America

The onslaught of mobile IT is threatening to send overworked support staff over the edge.

Companies love getting their staff to work remotely through PDAs and other mobile devices, but this increases the risk of data loss through human error or hardware problems. This in turn puts pressure on IT support departments to retrieve the information, or so research published this week claims.

Nineteen million wireless data system devices are expected to be on the market in 2002. But never fear, because US-based Previo has brought out this report to get an unashamed plug for eSupport Essentials, its latest data-protection product.

This takes snapshots of a system's hard disk content and stores the information in a compressed form on a server. The idea is that non-technical savvy staff can then "roll back" their system to a point before the problem started and solve the issue without involving the support helpdesk.

Alternatively, the system can be accessed by desk staff to repair the damage remotely. All this promises to "alleviate some of the pressure that IT managers are under".

Lost data costs European businesses more than $4.5 billion every year - with the UK accounting for a quarter of this, according to Previo.

It calculates that 42 per cent of lost data results from hardware failure, while human error accounts for 31 per cent, software corruption 13 per cent, viruses seven per cent and theft five per cent. ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
'Windows 9' LEAK: Microsoft's playing catchup with Linux
Multiple desktops and live tiles in restored Start button star in new vids
Not appy with your Chromebook? Well now it can run Android apps
Google offers beta of tricky OS-inside-OS tech
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
SUSE Linux owner Attachmate gobbled by Micro Focus for $2.3bn
Merger will lead to mainframe and COBOL powerhouse
iOS 8 release: WebGL now runs everywhere. Hurrah for 3D graphics!
HTML 5's pretty neat ... when your browser supports it
Greater dev access to iOS 8 will put us AT RISK from HACKERS
Knocking holes in Apple's walled garden could backfire, says securo-chap
NHS grows a NoSQL backbone and rips out its Oracle Spine
Open source? In the government? Ha ha! What, wait ...?
Google extends app refund window to two hours
You now have 120 minutes to finish that game instead of 15
Intel: Hey, enterprises, drop everything and DO HADOOP
Big Data analytics projected to run on more servers than any other app
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.