Feeds

RedHotAnt – quality customer service

This time it is sending out viruses...

  • alert
  • submit to reddit

Secure remote control for conventional and virtual desktops

Updated We can only assume that RedHotAnt is living by the adage "All publicity is good publicity." There can surely be no other explanation for the latest balls-up to emerge from the ISP, even if the balls-up is purely accidental.

Responding to a query about a service issue, Bob Garrioch, an RHA director, sent his reply complete with an attached virus. The only reason the recipient did not have any problems was that he was running Linux on his machine, and the "Kak" virus is designed to mess around with Windows.

The mail then ended up being sent out to a Linux user group post, stuffed full of RHA subscribers. Since most were running Linux, the virus caused much consternation, but little damage. Had these guys been running Microsoft Outlook, it would have been bad. Very bad.

Another source, also an RHA subscriber, said that it was the nuts and bolts issues of security and redundancy that were being ignored. He commented: "Basic security principles are not being adhered to. It seems as though they have neither the clue nor the knowledge to be secure. I am especially alarmed at the number of virtual domains they are hosting on their network."

Another Register reader wanted to add their ha'penny's worth, so we thought we'd let him.

"When RHA works it's very polished and something that I'd recommend, the rest of the time we just might as well forget having paid the subscription. If it's an account issue why don't they just introduce a monthly paid subscription? I'd hate to see them disappear because of bad planning, on the other hand it would be nice to get connected occasionally."

The continuing troubles at RHA just serve to reinforce that while this kind of stuff is not rocket science, some forethought and planning is required before jumping into the online world.

Our source had not at the time of writing received an apology for the virus he was sent.®

Update: Garrioch, RHA's director has sent an apology to Simon, and wanted to publicly apologise to any party who may have been affected by the virus. He says that the email came from his own account and that it would not have happened if he had sent it from his business account. He has now updated his DAT files so that it won't happen again.

Related Stories

RedHotAnt in security trouble, again
RedHotAnt Speaks!
RedHotAnt calls in Old Bill over hack attack
RedHotAnt hit by heavy users
Trading Standards check out RedHotAnt
Technical problems hit RedHotAnt

The essential guide to IT transformation

More from The Register

next story
Kate Bush: Don't make me HAVE CONTACT with your iPHONE
Can't face sea of wobbling fondle implements. What happened to lighters, eh?
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.