Feeds

RedHotAnt – quality customer service

This time it is sending out viruses...

  • alert
  • submit to reddit

Top three mobile application threats

Updated We can only assume that RedHotAnt is living by the adage "All publicity is good publicity." There can surely be no other explanation for the latest balls-up to emerge from the ISP, even if the balls-up is purely accidental.

Responding to a query about a service issue, Bob Garrioch, an RHA director, sent his reply complete with an attached virus. The only reason the recipient did not have any problems was that he was running Linux on his machine, and the "Kak" virus is designed to mess around with Windows.

The mail then ended up being sent out to a Linux user group post, stuffed full of RHA subscribers. Since most were running Linux, the virus caused much consternation, but little damage. Had these guys been running Microsoft Outlook, it would have been bad. Very bad.

Another source, also an RHA subscriber, said that it was the nuts and bolts issues of security and redundancy that were being ignored. He commented: "Basic security principles are not being adhered to. It seems as though they have neither the clue nor the knowledge to be secure. I am especially alarmed at the number of virtual domains they are hosting on their network."

Another Register reader wanted to add their ha'penny's worth, so we thought we'd let him.

"When RHA works it's very polished and something that I'd recommend, the rest of the time we just might as well forget having paid the subscription. If it's an account issue why don't they just introduce a monthly paid subscription? I'd hate to see them disappear because of bad planning, on the other hand it would be nice to get connected occasionally."

The continuing troubles at RHA just serve to reinforce that while this kind of stuff is not rocket science, some forethought and planning is required before jumping into the online world.

Our source had not at the time of writing received an apology for the virus he was sent.®

Update: Garrioch, RHA's director has sent an apology to Simon, and wanted to publicly apologise to any party who may have been affected by the virus. He says that the email came from his own account and that it would not have happened if he had sent it from his business account. He has now updated his DAT files so that it won't happen again.

Related Stories

RedHotAnt in security trouble, again
RedHotAnt Speaks!
RedHotAnt calls in Old Bill over hack attack
RedHotAnt hit by heavy users
Trading Standards check out RedHotAnt
Technical problems hit RedHotAnt

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.