Feeds

LineOne ditches free Net access

Can't count, won't count

  • alert
  • submit to reddit

Designing a Defense for Mobile Applications

LineOne is to ditch unmetered Net access because the British Net company is losing money.

The ISP and content provider told customers over the weekend that its unmetered 24/7 Net access service would end on September 30.

It will be replaced by a flat-fee off-peak package based on BT SurfTime.

The toll-free service was announced in March as part of a tie-up with discount telephony outfit, Quip!. In return for switching telcos and spending a minimum of £5 a month on voice calls, LineOne said it would offer users toll-free Net access.

However, this has backfired and has angered users who claim they have been stabbed in the back by LineOne.

One Register reader claims that those who complained have had their accounts terminated "without warning or explanation", although this was denied by LineOne spokesman, Martin Jackson, who said the problem was due to a faulty server.

Jackson admitted the company was taking a financial hit on the service but blamed LineOne's decision on users who hogged and abused the service.

The service was unmetered for customers but uncapped for us, he said, putting financial pressure on the company.

Jackson conceded: "We made an assumption about the level of usage but it has been significantly higher than we expected.

"Our usage forecasting was wrong," he said.

The simple explanation for this sorry episode is that LineOne just got its figures wrong and is now paying the price for being innumerate and commercially challenged.

Jackson denied that the offer was merely a short-term marketing scheme to drive punters to sign-up with Quip!.

The phone company started business only at the beginning of the year.

And he also poured cold water over any suggestions that BT - which owns 50 per cent of LineOne and has a major stake in Quip! - exerted any pressure over the move.

No one at Quip! was available for comment today. Quip! CEO, Steve Gandy, is currently on holiday in France.

When The Register called to speak to him on his mobile we were told he had just gone for a dip in the sea. ®

Using blade systems to cut costs and sharpen efficiencies

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.