Feeds

RedHotAnt Speaks!

ISP gives out a post security breach soothing message

  • alert
  • submit to reddit

Boost IT visibility and business value

RedHotAnt has responded to our request for a comment on its recent security breach.

The ISP has admitted that a hacker did breach site security gaining access to names, addresses, passwords and credit card details of some 24,000 subscribers.

Here, in full and unedited, although interspersed with comments, is a copy of the email we got from RHA director Bob Garrioch.

"First of all my apologies in my delay in responding to yourself with regards to your recent mail to our Clive Allon. The reason for this delay was until I could accretion certain facts and instigate an internal inquiry.

"I trust you will appreciate that it would be wholly inappropriate for us to release any specific information/details regarding this hack however I can say the following.

"Attempting to hack ISP's (along with most institutions retaining sensitive commercial information) would appear to be in danger of becoming something of a national pastime. We have had several unsuccessful attempts in the past and have intercepted all of them successfully.

"We are assured that this attempt was "merely for illustrative purposes" and that there was never any intention to use any of the information in a fraudulent manner- hence the hacker going to the press. I find nothing to amuse me in this statement.
We have taken the following steps.
1. All loopholes under which this hack was performed have been closed."

Very reassuring, since the loophole was nothing more than a lack of security. As the hacker told the Sunday Times: "It was child's play. I didn't actually need to hack in the normal sense because I didn't need any passwords. It was like rooting around in bins for a key and then finding there was a wide-open side entrance."

Presumably, the closure of this loophole means that this information is no longer as easily accessible. Or passwords, hopefully more sophistictaed than QWERTY, have been introduced.

The email continues:

"2. In line with our responsibilities under the Data Protection Act we passed all information onto the appropriate authorities - in this case the computer fraud section of the Kent Constabulary.

"3. We have appointed a group of external consultants to perform a full scale security audit.

"4. I have attached a statement which was sent out to all our users."

But this statement says nothing about which data had been compromised, despite the fact that it was customers personal details that had been up online for anyone with enough persistence to find.

Anyway:

"5. A full internal inquiry has been instigated regarding this matter.

"I trust the above answers your questions however should you require anything further then please do not hesitate to contact either myself or our Clive Allon.

"Best Regards, Bob Garrioch, Director." ®

Related Stories

RedHotAnt calls in old Bill over hack attack
RHA hit by heavy users
Technical Problems hit RedHotAnt

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Nadella: Apps must run on ALL WINDOWS – PCs, slabs and mobes
Phone egg, meet desktop chicken - your mother
White? Male? You work in tech? Let us guess ... Twitter? We KNEW it!
Grim diversity numbers dumped alongside Facebook earnings
Microsoft: We're making ONE TRUE WINDOWS to rule us all
Enterprise, Windows still power firm's shaky money-maker
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.