Feeds

RedHotAnt Speaks!

ISP gives out a post security breach soothing message

  • alert
  • submit to reddit

Security for virtualized datacentres

RedHotAnt has responded to our request for a comment on its recent security breach.

The ISP has admitted that a hacker did breach site security gaining access to names, addresses, passwords and credit card details of some 24,000 subscribers.

Here, in full and unedited, although interspersed with comments, is a copy of the email we got from RHA director Bob Garrioch.

"First of all my apologies in my delay in responding to yourself with regards to your recent mail to our Clive Allon. The reason for this delay was until I could accretion certain facts and instigate an internal inquiry.

"I trust you will appreciate that it would be wholly inappropriate for us to release any specific information/details regarding this hack however I can say the following.

"Attempting to hack ISP's (along with most institutions retaining sensitive commercial information) would appear to be in danger of becoming something of a national pastime. We have had several unsuccessful attempts in the past and have intercepted all of them successfully.

"We are assured that this attempt was "merely for illustrative purposes" and that there was never any intention to use any of the information in a fraudulent manner- hence the hacker going to the press. I find nothing to amuse me in this statement.
We have taken the following steps.
1. All loopholes under which this hack was performed have been closed."

Very reassuring, since the loophole was nothing more than a lack of security. As the hacker told the Sunday Times: "It was child's play. I didn't actually need to hack in the normal sense because I didn't need any passwords. It was like rooting around in bins for a key and then finding there was a wide-open side entrance."

Presumably, the closure of this loophole means that this information is no longer as easily accessible. Or passwords, hopefully more sophistictaed than QWERTY, have been introduced.

The email continues:

"2. In line with our responsibilities under the Data Protection Act we passed all information onto the appropriate authorities - in this case the computer fraud section of the Kent Constabulary.

"3. We have appointed a group of external consultants to perform a full scale security audit.

"4. I have attached a statement which was sent out to all our users."

But this statement says nothing about which data had been compromised, despite the fact that it was customers personal details that had been up online for anyone with enough persistence to find.

Anyway:

"5. A full internal inquiry has been instigated regarding this matter.

"I trust the above answers your questions however should you require anything further then please do not hesitate to contact either myself or our Clive Allon.

"Best Regards, Bob Garrioch, Director." ®

Related Stories

RedHotAnt calls in old Bill over hack attack
RHA hit by heavy users
Technical Problems hit RedHotAnt

Choosing a cloud hosting partner with confidence

More from The Register

next story
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.