Feeds

NTL kicks off customers sharing log in

Registration backlog is cause of crime

  • alert
  • submit to reddit

The Power of One eBook: Top reasons to choose HP BladeSystem

Victim of its own success or of inept market planning? Whichever way you look at it NTL has badly underestimated demand for its free Internet service. The company has admitted that there is at least a two month backlog of applications still to be processed.

Meanwhile, frustrated customers are sharing CDs around while they wait for their own registration packages to arrive. The trouble is, doing this will get them automatically booted off the system, according to technical types at NTL.

A spokeswoman for the company said: "Once you get your CD, it is registered exclusively to your telephone number and corresponding pin number. If you were to try and access your account from another telephone, your account would be shut down automatically. It is actually a breach of the terms and conditions."

Our sources say that as many as 500 users have been kicked off the service in this way, with as many as 29 individual telephone accounts trying to access the Internet using the same CD and details. NTL was unable to confirm these figures.

NTL is not the only company to be having trouble with free Internet services. The Advertising Standards Authority says that it has received over 60 individual complaints about unmetered Internet access advertisements. Other companies causing trouble include RedHotAnt, Liberty Surf and Excite.

NTL says that it has been in correspondence with the ASA over the matter and has withdrawn the advertising campaign. NTL's spokeswoman also said that following comments made by the ASA in the press, it is writing to the organisation seeking clarification over whether or not an official investigation has been launched.

No one at the ASA was available for comment at the time of writing.®

Related Stories

NTL - another router falls over
NTL router down for 12 hours

Top three mobile application threats

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.