Feeds

Some like it Hotmail

So why are they complaining?

  • alert
  • submit to reddit

Providing a secure and efficient Helpdesk

There's no such thing as a free lunch, as 330,000 Hotmail users found out last week.

Following a server breakdown, these people were locked out of their Hotmail free email accounts for 10 days. And when the server was powered up and back online, many found that all their data, including addresses and saved messages, were lost.

It looks like Microsoft, Hotmail's owner-operator, put the repaired server back to work before fully completing data recovery routines. The company says that all data should be recovered, at some point.

It is easy to imagine the frustration of the Hotmail users (a small proportion of the 66 million account holders), especially those foolhardy enough to use the account as their primary or sole email address.

What is one to make of the people uncovered by Wired such as Tom Demchack, who runs a gourmet food-delivery business in Pittsburgh, USA.

"I won't go into how much I lost, because as a heavy user of Hotmail, much business was contained in the various folders. Nor will I ever know what was lost while the server was down."

Or Carl Toups, "a construction mechanic for the Navy in Gulfport, Mississippi". The Hotmail outage had disrupted communication between him and his 600 colleagues, he told Wired. Twenty of them have had to open Yahoo! instant messengers. Poor lambs.

What are these people complaining about? Hotmail is a free email service designed for the consumer mass-market. It is not an appropriate business tool, as our Pittsburgh gourmet delivery man is, through his false economy, finding to his cost. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.