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Software upgrade cuts off ADSL triallists

BT blames Alcatel

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Internet Security Threat Report 2014

Two hundred ADSL users were left without Net access over the weekend after a software upgrade went wrong.

According to ADSLuk, the problems started at 5am on Saturday morning and continued into Sunday.

It claims the problem was compounded after Alcatel failed to inform BT of the problem.

A memo to customers from BT said: "Our Suppliers did undertake an Adaptation Layer upgrade on Saturday, and unfortunately this hit technical difficulties and caused disruption to some Customers on Saturday.

"All systems were rolled-back on Saturday evening to the status that existed on Friday night," it said.

No one from BT or Alcatel was available by press time.

The full story from ADSLuk can be found here. ®

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